MOCHIPUNK creates future-inspired wearable collectibles by combining mechanical parts, electronic components, gears, wires, and resin into distinctive handcrafted designs.

Yes. Each piece is individually assembled and finished by hand. Small variations may occur because tiny internal components are arranged manually.

Depending on the design, MOCHIPUNK pieces may include resin, metal gears, electronic components, wires, circuit fragments, mechanical elements, and other decorative materials. Please refer to each product page for specific details.

The overall design, shape, color, and key visual details will remain consistent with the product photos. Minor variations in the placement of small internal components may occur due to the handmade process.

Our pieces are designed around detailed hand assembly and finishing rather than simple standardized mass production. Each design goes through multiple manual steps before completion.

At the moment, we are not offering custom or made-to-request designs. However, we are always exploring new ideas and expanding the MOCHIPUNK universe.

Yes. The overall shape, color, structure, and main design details will match the product shown. Small differences in the placement of gears, wires, or other tiny internal elements may occur.

Yes — this is intentional. Many MOCHIPUNK pieces are designed as front-facing resin artworks rather than fully three-dimensional sculptures.

The detailed side is designed to face outward, while the reverse remains flat as part of the casting structure. This also helps the piece sit more naturally and steadily against clothing when worn.

The flat back does not mean that part of the piece is missing or unfinished. It is the intended structure of the design.

Unless otherwise stated on the product page, your order includes:

• Pendant ×1
  
• Bead chain, approximately 60–70 cm ×1
  
• Leather cord, approximately 50–60 cm ×1
  
• Key ring ×1
  
• MOCHIPUNK gift box ×1

Yes. Most MOCHIPUNK pieces include a key ring, allowing them to be used as a necklace, bag accessory, or keychain where suitable.

They are not designed for prolonged exposure to water. Occasional light splashes are generally fine, but we recommend removing your piece before showering, swimming, or other activities involving extended contact with water.

Yes, although appropriate care is recommended. Avoid prolonged exposure to water, excessive impact, harsh chemicals, and strong abrasion to help preserve the resin finish and metal components.

Use a soft, dry or slightly damp cloth to gently wipe the surface. Avoid abrasive cleaners, alcohol, strong chemicals, or soaking the piece in water.

Store your piece in a dry place away from direct sunlight, excessive humidity, and harsh chemicals. Keeping it inside the provided gift box when not in use can help protect it from scratches and dust.

As with many metal accessories, subtle changes in tone may occur over time depending on wear, humidity, skin contact, and storage conditions. Proper care can help slow this natural process.

The resin is designed for normal everyday handling, but it should still be treated as a handcrafted accessory rather than an impact-resistant object. Avoid dropping, bending, or applying excessive pressure.

Select your preferred design or variant, add it to your cart, and proceed through checkout using one of the available payment methods.

Yes. An order confirmation email should be sent after your purchase is successfully completed.

Please check your spam or junk folder first. If you still cannot find it, contact us with the name and email address used for the order.

If your order has not yet entered processing or shipment, contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once fulfillment has begun.

Please contact us as soon as possible. If the order has not yet been processed or shipped, cancellation may still be possible.

Contact us as soon as possible with your order number and the variant you intended to purchase. If fulfillment has not begun, we will try to update it.

Please contact us immediately. Once an order has been shipped, we may no longer be able to change the delivery address.

We ship to many destinations worldwide. Available shipping destinations will be shown during checkout.

Shipping charges are displayed during checkout and may vary depending on the order and current promotional offer.

Free shipping may be available based on current order promotions or quantity-based offers. Please refer to the promotion displayed on our website or during checkout for the latest conditions.

Orders usually require approximately 2–5 business days for preparation, inspection, and dispatch.

Delivery typically takes around 4–12 business days after shipment, depending on the destination, carrier, and local delivery conditions.

Yes. Tracking information will be provided once your order has been dispatched.

Use the tracking number provided in your shipping confirmation email. You can also access the tracking page on our website where available.

Tracking information may occasionally take several days to update, especially while a parcel is moving between international logistics facilities or awaiting a local carrier scan.

A temporary lack of updates does not necessarily mean the parcel has stopped moving.

International delivery can occasionally be affected by customs processing, carrier delays, weather, public holidays, or local logistics conditions.

If your parcel appears significantly delayed, please contact us and we will help review the tracking status.

First check around the delivery location, mailbox, reception area, household members, neighbors, or building management.

If you still cannot locate it, contact the local delivery carrier and reach out to us so we can help review the situation.

International orders may be subject to customs duties, taxes, or import charges depending on the destination country or region.

These charges, where applicable, are determined by local authorities and are generally the responsibility of the recipient.

Eligible items may be returned within 30 days of delivery, provided they meet the conditions stated in our Return & Refund Policy.

Contact our support team with your order number and the reason for the return. We will provide the appropriate next steps.

Returned items should generally be unused, undamaged, and returned with the original accessories and packaging where required by our policy.

This depends on the reason for the return. Please refer to our Return & Refund Policy or contact support before sending anything back.

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method.

Processing time may vary depending on the payment provider.

Where possible, exchanges may be handled depending on product availability and the circumstances of the request. Please contact us before returning an item.

Please contact us with your order number and clear photos of the item received. We will review the issue and help arrange an appropriate solution.

Contact us as soon as possible with your order number and photos showing the product and packaging condition.

We will review the issue and work with you on an appropriate resolution.

Available payment methods are displayed during checkout and may include major credit cards, PayPal, and supported digital payment options.

Yes. Payments are processed through secure third-party payment providers, and MOCHIPUNK does not directly store your complete payment card details.

The currency shown during checkout is the currency used for your order. Your bank or payment provider may apply its own currency conversion or international transaction fees where applicable.

Enter a valid discount code in the designated field during checkout. If the code is eligible for your order, the discount will be applied before payment.

Some discounts or promotions may not be combinable. The checkout will automatically apply eligible discounts according to the conditions of each offer.

From time to time, MOCHIPUNK offers quantity-based rewards such as free shipping or percentage discounts when multiple pieces are purchased.

The latest offer and requirements will always be displayed on the website.

Possible reasons include:

• The minimum quantity or order requirement was not met
  
• The offer has expired
  
• Certain items are excluded
  
• The discount cannot be combined with another promotion
  
• The discount code was entered incorrectly
  

If you believe your order qualifies, contact us before completing checkout.